E-commerce Customer Service & Sales Administrator

Join Melts Indonesia as an E-commerce Customer Service & Sales Administrator and play a pivotal role in ensuring seamless customer experiences and efficient sales operations. Based in the vibrant hub of Canggu, Bali, you’ll be the bridge between our customers and our products. This role is perfect for someone who thrives on solving problems, loves connecting with people, and has a knack for detail. At Melts Indonesia, we’re passionate about creating unique, high-quality products, and we need your expertise to ensure our customers feel the same passion every time they interact with us.

In this role, you’ll handle incoming customer inquiries, process orders, and manage our e-commerce platform. You’ll use tools like Shopify and WhatsApp Business to keep everything running smoothly. This is a fantastic opportunity to grow within a company that values innovation, teamwork, and a strong customer-first approach.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints through email, phone, and live chat, ensuring timely and satisfactory resolutions.
• Process and fulfill orders accurately using Shopify and other e-commerce tools.
• Update product listings and inventory levels to maintain accurate and up-to-date information.
• Coordinate with the sales team to ensure all orders are shipped on time and customers are notified.
• Provide exceptional customer service, addressing concerns and providing solutions to enhance customer satisfaction.
• Generate regular reports on customer interactions and sales performance to identify trends and areas for improvement.
• Assist in marketing efforts by promoting products and services through social media and email campaigns.
• Stay updated with the latest e-commerce trends and best practices to continuously improve our operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, sales, or a related field.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or similar.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Detail-oriented with a keen eye for accuracy in order processing and inventory management.
• Familiarity with CRM systems and marketing tools is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about customer service and committed to delivering exceptional experiences.

🛠️ Keahlian

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